Return Policy
If you are not completely satisfied with any product purchased from Just Drums which are shipped directly from our store,
you can return it for a refund or credit (of the product purchase price) toward another
product. Shipping fees are non-refundable. We give you 30 days from the shipping date to make your decision. Just Drums will
only accept returns made within the first 30 days from shipment. Unless the item is damage or defective,
the customer is responsible for the return shipping costs and fees.
Drop Shipped Merchandise
If items are shipped directly from a manufacturer (know as "drop shipped" or "direct ship" ) and the items are not defective in
anyway, then they cannot be returned for a full credit or refund. These type of returns are evaluated on a case by case basis. Just Drums reserves the right to refuse returns of this type.
If the return is accepted by Just Drums, a 25% Restocking Fee will be applied to the credit. Shipping expenses cannot be refunded. If these custom items have been opened or used in
any way, they cannot be returned. These types of purchases are considered custom orders these items cannot be
restocked for resale.
Examples of such items are custom ordered drums, custom cases, customized cymbals, and specialty hardware.
Items that cannot be returned
These items are returnable only if defective OR unopened or unused: earplugs,
drumheads, drumsticks, clothing/footwear, cleaners, polishes, and polishing cloths.
Computer software, instructional books, CDs, DVDs, and videos may be returned for credit only if they are in their original,
sealed packaging. If defective, these items will only be exchanged for the same product.
Should you find it necessary to return any merchandise, it must be shipped within this 30-day guarantee period.
All returned items must be in the original
packaging complete with all components including the warranty card and owner's manual and show no signs of wear or abuse;
otherwise the return will either be refused or subject to a 25% restocking fee. Credit card returns are issued a credit
for purchase price. Refunds are made for product value only, excluding shipping and handling charges.
Last updated May 10, 2008.
|
